Thank you for shopping at Lunumu. Our online shop provides unique fashion products from our independent designers backed by high quality material and reliable production. Our members of QA team inspect each product before packaging to ensure the maximum customer satisfaction.
If you are not entirely satisfied with your purchase, it is easy to return and receive a refund. Please don`t hesitate to contact us at firstname.lastname@example.org,we will try our best to meet your request.
-All Purchase (except swimwear, underwear, panty, bags and accessories) can be returned within 30 days from the delivered date.
-Items must be unused, undamaged and in original packaging and ensure that all articles in the package are intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.
-The Buyer is responsible for return shipping cost.
Items that do not meet these criteria will not be considered for return.
Purchase Not Eligible for Return
-Final sale item(s) is not eligible for return.
-Swimwear, underwear and panty cannot be returned or exchanged.
-Swimwear can only be returned if it is defective/damaged or the wrong item.
-You must email us a picture showing the problem/defect after submitting the return request online.
Fast Refund:We will issue a refund to your original payment method within a week.
Kind reminder: Return packages should be authorized. Any return request not authorized by the customer service will not be honored.
How to make your return:
Step 1: Click the "Tracking Order" feature at the bottom menu of our home page.
Step 2: Enter your Email Address and Order Number.
Step 3: There is a "Return" button in the specific order. You need to click it to submit the return request and you will get authorization and a return address via email within 48 hours.
Exchange policy :
All exchange requests will be processed as refunds. Exchange is not available at this time. If you wish to exchange a product, you will need to return your purchase for refund and place a new order.
Your order will be fully refunded if it is cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept an order cancellation request if the order has already been shipped.
If you have further questions / issues, please don't hesitate to contact us at email@example.com.